Shipping policy
ORDER PROCESSING
Please allow up to 3 working days for your order to be produced and dispatched. You will receive a confirmation email with tracking information once your order has been shipped.
UK SHIPPING
All UK orders are dispatched within 3 working days using a fully tracked delivery service.
Estimated delivery time after dispatch: 3–6 working days.
SHIPPING RATES
Shipping costs are calculated at checkout based on your delivery address and order contents.
EUROPEAN UNION SHIPPING
Orders delivered within the European Union are produced and fulfilled from our EU production facilities where possible.
Estimated delivery time after dispatch: 3–6 working days.
No additional import duties or customs charges apply to orders fulfilled within the EU.
INTERNATIONAL SHIPPING
International orders are dispatched within 3 working days using a tracked delivery service.
Delivery times vary by destination, but most orders arrive within 5–10 working days after dispatch.
CUSTOMS, DUTIES AND TAXES
For countries outside the UK and EU, import duties, taxes and customs charges may apply. These charges are determined by your local customs authority and are the responsibility of the recipient.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking email allowing you to monitor your shipment's progress.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate with the courier.
CONTACT US
If you have any questions regarding shipping or delivery, please contact us at: