Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@posterhut.shop. 

If your return is accepted, we’ll send you a return information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address
Poster Hut
38 Patrick Avenue
Liverpool
L20 6ER
United Kingdom 

(Please notify us before making any returns)

Customers are responsible for return shipping costs unless the item is faulty, damaged or supplied incorrectly.

You can always contact us for any return question at contact@posterhut.shop. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@posterhut.shop.

 

Personalised products

As personalised products are made to order, they cannot be returned unless faulty, damaged or incorrectly produced.

Orders cannot be cancelled prior to production. Once production has commenced, personalised orders cannot be cancelled.